AI Chatbot for eCommercepre-trained, no upfront cost
CZC.cz
A robust customer service chatbot with a 90% understanding rate for the second biggest electronics retailer in the Czech Republic.
Customer service automation
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OUR SOLUTION
Unsatisfied with the performance of our initial FAQ product, we went back to the drawing board and redesigned the bot's entire system architecture. The final product was a robust customer service aid connected with APIs to the internal systems of CZC. Today, customers rely on the bot to solve order status queries, cancel orders, file complaints, and much more.
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Key Wins
Significantly reduced customer service department's costs
Absorbed the work load of approximately four full-time employees
ACCOLADES/PRESS
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MEDIUM.CZ
"Chatbot pro CZC.cz odbavuje 2 tisíce dotazů týdně. Ušetří tak práci čtyř lidí na zákaznickém centru"